I use plain language to make complicated policies legible and complex systems easier to use.
I'm currently a Senior UX Designer with the British Columbia Ministry of Housing and Municipal Affairs. Our team is creating an online permitting service for BC's building industry, local governments, and First Nations.
Prior to this, I worked as a UX Strategist for the City of Vancouver, improving everyday services—garbage and recycling, 311, emissions reporting, dog licensing, you name it. There I led accessibility initiatives and grew the City’s design system.
Throughout the years, I've worked with some amazing designers and consultancies like Olson Kundig, Inside Outside, Home Studios, and frog.
Education
B.S. Human Centered Design and Engineering (HCI)
University of Washington
Master of Interior Design
University of Texas at Austin School of Architecture
Published research
Select training
Form Design Mastery
February 2026
Video coursework prepared by Adam Silver, GOV.UK interaction designer and author of Form Design Patterns
Delivering Connected Services
February 2025
2-day workshop led by Lou Downe, former Director of Design for the UK Government and author of Good Services
Voice, Tone, and Writing for Conversion
February 2023
5-session UX writing course with School of Visual Concepts, led by Katherine Karaus, Senior UX Writer at Google, and guest lecturer Torrey Podmajersky, author of Strategic Writing for UX
Information Architecture
May 2021
5-session UX design course with School of Visual Concepts, led by Amy Jiménez Márquez, VP of Product Design at Zillow
